|
|
Implementing IP Telephony
with a Call Center
|
|
Clear Capital Success Story
In July 2006, Clear Capital
had an outdated PBX phone
system. It lacked the physical,
functional, and feature-set
needs of the company and its
rapidly growing call center.
Clear Capital’s goals were to
add phones to keep up with the
company’s growth, to maintain
the high performance of their
call center, to ensure 24/7
availability of the system, and
to improve the number and
quality of the call center
features. Affant helped move
Clear Capital from a COMdial PBX
phone system to a high
availability IP Telephony
solution for its call center.
|
|
Affant Selects TippingPoint
IPS
|
|
by Leslie VanExcel
With the now commonplace
occurrence of both internet and
internal network based attacks
there is an increasing
importance on network security
and more specifically intrusion
prevention. Firewalls only
prevent unauthorized access to
specific computers and services,
but what of the common and
mission critical services like
web and email that are
accessible to the general
public? Anti-virus can only
prevent virus and trojan
delivery or execution to
computers which have up to date
virus signatures, but what of an
already infected internal
machine being granted access to
the network? Both of these
strategies are necessary and
vital in protecting networks and
data, but fail to address the
tactic of malicious attacks
against allowed services such as
reconnaissance attacks, denial
of service attacks, application
exploits and vulnerabilities.
|
|
|