On June 1st 2007 Andy graduated to the position of Customer Support Engineer! Andy came on board in June of 2005 in the entry level position and has worked his way through the 5 support/technical positions over the past 2 years and now resolves many of our escalated technical problems. He was the first person hired into the Affant engineering team's documented graduation model.

Training, initial and ongoing, is essential for equipping your staff with the tools they will need to carry out the functions related to their jobs.  At Affant we provide our technical team with two main avenues for instructor led training; vendor training and in-house training.  When available, we send team members to vendor trainings which provide knowledge and skills on a specific vendor's product platform. 

In the summer of 2006, CourtCall had an outdated PBX phone system. It lacked the functional, management, and feature-set needs of the company and its call center. CourtCall's goals were to improve management visibility into the phone system, to improve the performance of their call center, to ensure 24/7 availability of the system, and to improve the number and quality of the call center features. Affant helped move CourtCall from their PBX phone system to a high availability IP Telephony solution with improved Call Center capabilities.