Affant is happy to introduce the newest member of our Engineering team, Donald Pistole. With several years in retail and merchandising, Donald worked for Stater Brothers and the Pepsi Bottling Company. In addition to his customer service experience, he brings a strong work ethic and positive attitude to our Support Team.

As you may have read in our last Affant Update, we are unifying all of Affant documentations, tickets, projects, and quotes into something called the Affant Portal, and over the next year, we are publishing it for our clients’ use. We completed Phase 1 of this implementation getting our internal team up and running last month. Our next step is to get Affant's ticket system completely public facing by the end of the year. We have began testing the Portal with one of our clients, Ambassadors. This client now has the ability to login into a single interface and intuitively update and see the status of current and pending projects and tickets and the new web based AffantWATCH monitoring and reporting. Please expect an update as to the progress of our Portal in the April Affant Update.

In 2004, J. Robert Scott decided to redesign its phone and network system. The company had separate phone systems in each of its 5 U.S. sites, each serviced by different vendors. This made communication and the coordination of repairs between sites expensive and difficult to manage. The intersite frame relay network performance and reliability did not meet the company’s current needs. J. Robert Scott’s goals were to lower costs, to increase efficiency in managing 5 sites, to increase performance in the data environment, to reduce downtime, and to allow for greater scalability and growth.