SLA

Affant Service Level Agreement

Cases are categorized into five priority levels. Each priority level has specific initial and ongoing action and communication commitments.

High

A High designation assumes that the network or a resource within is suffering from some sort of unaceptable degradation, but is not completely down or was down and now requires monitoring or research.

Critical

A Critical designation assumes a network or a key network resource is down and unavailable. Critical cases are immediately assigned to a support team member for continued work within contract hours until resolved.

Standard/bMAC

A Standard designation relates to a network problem or situation that does not have a major impact on the network as a whole. It is a matter that requires action toward resolution within 5 business days or more.

Investigative

An Investigative priority designation only relates to the collection of data. It is open to collect further information regarding the nature of a problem or resolution, or as a means of reminder to observe a newly repaired resource.

RMA

An RMA designation is for equipment that needs to be replaced.

Clients

Testimonials

Keep up the good work. Your office has a great team of engineers that provide wonderful service and prompt responses. Whether or not a solution is found, I am always kept up to date with a phone call or e-mail until the problem is resolved and that is greatly appreciated.

Ana, Court Call

I have been very impressed with the level of service I've been given by Andrew Cink. He is friendly, helpful, and always sure to explain alternative options that I might not have considered.

Michael, JAMS

"Thank you!! You were able to get the showrooms back up before half of them figured out they were down."

Ginger, J. Robert Scott

Welcome to Affant Communication

Clients

Testimonials